NC-SARA Student Complaint Information
approved to participate in the
National Council for State
Authorization Reciprocity
Agreements.
NC-SARA Student Complaint Process
èßäapp (YU) is committed to providing every student with a positive educational experience. If a student has a complaint about that experience, each of YU’s colleges, schools, and administrative offices has a process for filing a complaint: YU Student . All students have the right to lodge a complaint or grievance. èßäapp will ensure that all concerns and complaints of its students are addressed fairly and resolved promptly.
SARA consumer protection provisions cover out-of-state distance education students in èßäapp’s distance courses or programs. These provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. SARA policies do not cover complaints related to grades or student conduct violations. See NC-SARA’s overview of the complaint process: . Complaints may be filed by out-of-state students up to two years after the event.
Out-of-state student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with èßäapp to seek resolution: YU Student Complaint Process.
If the out-of-state student’s complaint cannot be resolved after filing a complaint with the University, the student may contact èßäapp’s home state SARA Portal Entity, the New York State Education Department (NYSED)’s Office of College and University Evaluation:
Mailing Address:
SARA Portal Entity New York State Education Department
Office of College and University Evaluation (OCUE)
89 Washington Avenue, EBA 960
Albany, New York 12234
OCUE General Information: 518.474.1551
New York State Distance Education Student Complaints Complaints about distance education courses or programs taken by students located in New York State do not follow the NC-SARA process and may be filed with NYSED for up to five years after the event. For detailed information about NYSED’s complaint processes, see Filing a Complaint About a College or University. èßäapp (YU) is committed to providing every student with a positive educational experience. If a student has a complaint about that experience, each of YU’s colleges, schools, and administrative offices has a process for filing a complaint: YU Student Complaint Process.